The sociological literature on emotional labor can be roughly divided into two major streams of research. … The concept of emotional labor has motivated a tremendous amount of research, but it has been much less helpful in providing theoretical guidance for or integration of the results generated by these bodies of work.
Why is emotional labour important?
Expressing the appropriate emotions is a key function that both task and relationship managers need to perform. This will make the workplace more productive and enjoyable for both; managers and employees. Additionally, leaders who perform emotional labour are more emotionally expressive and better communicators.
Which sociologist developed the concept of emotional labor?
It was first coined by the sociologist Arlie Hochschild in her 1983 book on the topic, The Managed Heart. Emotional labor, as she conceived it, referred to the work of managing one’s own emotions that was required by certain professions.
Is emotional labor good or bad?
Besides being tiring and stressful, emotional labor has been identified as a risk factor for burnout, depression and other forms of psychological distress, according to research in a 2018 issue of the Yonsei Medical Journal.
Is emotional labor a theory?
Sociologist Arlie Hochschild coined the concept of emotional labor in her famous book, The Managed Heart (1983). Emotional labor occurs when employees introduce or suppress emotions in order to portray themselves in a certain light that, in turn, produces a wanted state of mind in another.
How does emotional Labour affect performance?
Hochschild (1983) explained that emotional labor causes negative consequences such as emotional inactivation stress, physical exhaustion, emotional exhaustion, and absenteeism. Grandey (2000) also said that the emotional adjustment and social needs of emotional labor workers cause job exhaustion.
Why is emotional Labour a problem?
Emotional labor increases perceptions of job stress, decreases satisfaction, and increases distress. Self-focused emotion management has the most pervasive and detrimental impacts. There is little evidence of interaction effects of work conditions and emotional labor.
What is the difference between emotion work and emotional Labour?
Emotion work has use value and occurs in situations in which people choose to regulate their emotions for their own non-compensated benefit (e.g., in their interactions with family and friends). By contrast, emotional labor has exchange value because it is traded and performed for a wage.
What is emotional work in sociology?
The idea of “emotion work” recognises that our feelings are shaped by society. Our culture determines how we understand, discuss and act out our emotions. Sociologist Arlie Hochschild has conducted decades of research on how emotion work impacts our jobs.
What is aesthetic Labour in sociology?
The concept of aesthetic labor is a useful sociological intervention for understanding how the value of certain looks is constructed, and how looks matter for social stratification. Aesthetic labor is the practice of screening, managing, and controlling workers on the basis of their physical appearance.
Who benefits emotional labor?
A uniform behaviour by all employees will result in efficient fulfilment of duties, provision of high-quality services, and regular customers. According to Ashforth and Lee (1990), emotional labour enhances the efficiency of working, reduces the necessity of direct control, and lessens interpersonal problems.
Which statement about social media and expressing emotions is correct? Social media prevent us from experiencing and expressing feelings. We are usually more inhibited by social norms when communicating with others in online contexts.
Is emotional labor ethical?
However, our understanding of emotional labor, while conceptually and empirically substantial, is normatively impoverished: very little has been said or written expressly about its ethical dimensions or ramifications for the employee–employer relationship.
How do you explain emotional labor?
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. More specifically, workers are expected to regulate their emotions during interactions with customers, co-workers and managers.
What is emotional Labour in the workplace?
Emotional labor in the workplace consists of practices and rules for employees that are implemented for the sake of satisfying customers. They center around employees needing to manage their emotions and not express them to others.
What is emotional labor what is its relation to emotional dissonance explain?
Emotional labor is an indicator of how employees can handle adversity at work if they let their emotions hurt their work. Emotional dissonance occurs when employees are not able to control their emotions. Their real emotions become an obstacle to job performance.